To ensure customer’s satisfaction and maintain a good brand's reputation, it’s necessary to be present in the channels of your customer’s preference.
That's why we created Chatbot, a platform that integrates all communication channels in one place. It was developed to generate a better control of all interactions and to bring agility to customer service.
Having a platform to manage all channels, besides increasing productivity, can offer a much more efficient management and operational vision. And through conversational flows and artificial intelligence, chatbot enables your business to communicate 24 hours a day, 7 days a week.
We configure the chatbot based on your company’s profile and objectives. In this step, we will define the conversational flows, the department's actions and the user’s permissions.
Now, it’s time to integrate the chatbot with your service’s channels, like: WhatsApp, Telegram, Business Messages, SMS, Facebook Messenger, website, e-mail and others.
After that, we will monitor the data in real time, through dashboards and we will analyze the action’s effectiveness, using customized reports that bring together your company’s key indicators.
Using the chatbot you will make sure that your company’s performance is accelerated in a healthy way, and you will also gain a better control of all the interactions with your brand.
Our main purpose is to help your company to provide an excellent customer experience. That is why, we’ve created resources and functionalities that will make your communication more agile, practical, efficient, and of course, present in all the channels that your customers are.
Besides facilitating the operation by providing the integration of several channels in one place, you will be able to create the conversational flows in a simple way, and thus be available to your customers 24 hours a day on 7 days of the week.
In the control panel you will have all the call information and conversations history. With this you will be able to identify improvement’s points and have insights for new actions.