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With the rapid growth in service automation, companies of all segments and sizes are increasingly seeking to offer interactions in the most natural way possible, mainly through voice (voicebots).
The goal is for these interactions to be like a conversation, we call this conversational interaction.
Through the voice, it is possible to emit emotions and awaken sensations, generating greater proximity and transmitting confidence and credibility.
With Artificial Intelligence, it is possible to create virtual agents who speak naturally, understand customer questions, and best of all, have the ability to offer a solution.
Creation of a virtual agent based on the profile of your company and adapted to the objectives of your companies.
Monitoring of actions, support in strategies and identification of new opportunities.
Constant curation to implement improvements in conversational flows, including new audios and AB tests.
We make available to our partners as many virtual agents as necessary for ALL calls to be answered.
If the number of calls answered is greater than the number of contracted virtual agents, you can rest assured, we have more agents available for you!
Our proposal is more than offering personalized intelligent virtual agents with the best artificial intelligence models. Yes, we deliver that too.
Our business model promotes customer satisfaction by making available the number of virtual agents needed so that no call is closed without an attendance.
With Play! you have a strategic and operational view of the campaigns in an intuitive way. It is possible to monitor the main results in real time and select the indicators that best meet your needs, in addition to defining the status of each service.
Ready to increase your productivity and still improve your customers' satisfaction?