Bellinati Perez implements 100% digital operation in one week
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Home > Cases > In just one week, Bellinati Perez implements a 100% digital operation with Play!

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In just one week, Bellinati Perez implements a 100% digital operation with Play!

Bellinati Perez, a company that operates in credit recovery for the main financial institutions in Brazil, decided to invest in a more personal and humanized service by replacing the well-known ARUs (Audible Response Unit) and hybrid service with intelligent virtual agents.

Bellinati Perez seeks to negotiate with the best ways to make people’s lives easier and was surprised by the efficiency and potential of Play!. The assistance by virtual agents, which would initially be done for 20% of its portfolio, was carried out for the entire base.

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19 de May de 2021
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